Never Buy From Jimmy Johns Again
FAQs
Online Ordering
- How do I order?
Select Delivery or Pickup
If you select the delivery option, you volition exist prompted to enter the delivery address. We need this information at the commencement of the gild so that we can decide that we deliver to you. If you choose to pick upward your order, you will and then exist prompted to select your location.
Order Your Items
Select the menu type (JJ'south Menu or Catering) by clicking on the menu tabs. To view the data nearly the individual items, click on a menu category such as "Manifestly Slims" and and so click on the specific menu item. This volition evidence the item and allow y'all to alter as required.
If y'all would like to add together the particular to your order, click "Add to Social club"
one. If yous would not like to order this particular, click "Dorsum To Menu".
2. To update the quantities, click "Add to Order" and change the quantity as required on the handbasket page.
3. To delete an item, change the quantity to zero or click the Ten next to the particular.
4. To cancel your lodge, click on "Cancel" or "Start Over" in the navigation carte du jour.
Schedule Your Gild
Following your selection of items and adding them to your order, you volition be asked to schedule your order. Select the time from the driblet down list box, and and so select the date. If no date or timeslots are shown in the drop down box, then no online orders tin exist candy for your selected day.
Cheque Out
The "Checkout" buttons volition be displayed when you take met our minimum order criteria. When you are ready to checkout, click the "Checkout" or "Checkout as Invitee" button. If you need to add boosted items, you tin can become back to the order, or add an particular by clicking the "Add more food" push button.
Log In & Checkout
If yous have not already logged in, a screen volition exist displayed so that y'all can log in or register at this time.
Checkout as Guest
If you exercise not wish to create an account you may checkout equally a guest. On this screen you will be asked to enter your contact and payment information. When using the guest feature, the only forms of payment accepted are credit carte or gift card.
Order Payment
Select your method of payment from the drib down list, and click "Review Order". If using credit carte or souvenir bill of fare as the class of payment, you volition have the ability to pre-tip your guild.
Review & Place Your Order
Click "Place Order" to submit order.
- Is there a delivery fee?
Commitment fees vary depending on the store. Delivery fees are not gratuities and are not shared with drivers.
- Is there a minimum gild value?
Aye. The minimum order value is listed on the "Order Summary" page under the checkout buttons and may vary according to location.
- Why is there no "Checkout" button?
The "Checkout" button will appear one time your order has reached the minimum social club value or you have at least 1 particular in your social club.
- Is my information secure?
Yes! All your details, including your credit bill of fare details, are encrypted using industry-strength security and transmitted over a secure link to our servers.
- Can I pick up my order?
Absolutely! Place your pickup society here. Many stores have Choice Up Shelves, so look for one in the anteroom of the shop. Otherwise, go to the annals and the Annals Rockstar will help you.
- Will I be able to pay in cash for my order?
Yes, but you gotta exist logged in when ordering online or on the app.
- Your website shows pictures of sandwiches on unlike types of bread. What bread options are available?
At Jimmy John'southward, any sandwich is available on French Staff of life (our default staff of life type), Sliced 9-Grain Wheat Breadstuff, or as an Unwich® Lettuce Wrap. Select your preferred bread type in the "Choose Your Bread" dropdown menu when ordering online, or tell your cashier when ordering in-store or by phone.
- Why exercise I demand to enter my accost before I place an order?
We use your address to determine which stores are closest to you, and which shop may deliver to you lot.
- How practice I see menu prices?
Prices vary by location. Visit world wide web.jimmyjohns.com and enter your address in the Online Ordering bar at the top of the folio, then select "Delivery" or "Selection Up" to select a store and view its menu with pricing.
- Grouping Ordering
What is a Group Order?
The Group Order tool allows 1 person to collect individual orders for a group of people and submit them as one order. The Group Order administrator (person placing the club) keys the email addresses for everyone in their grouping and the organization sends emails to each person with a link to identify their order. The arrangement will collect all orders placed through the link on the same ticket. The administrator then reviews the society and submits it to the store.
How large of a group practice I need to place a Group Order?
2 or more people.
Do I need an business relationship to create a Group Order?
Yes, if yous are the Group Order administrator. No, if you are in the group but non the group's administrator.
How do I identify a Grouping Order?
one. Get STARTED - Login to your account. On the Online Ordering abode screen, cheque the box labeled "Make this a group society." Choose Delivery and enter your delivery address or Selection Up and select the shop you want to society from. The arrangement will take you to the "Kickoff A Grouping ORDER" page.
2. SCHEDULE YOUR Guild - Select the date and fourth dimension for your order and who will pay.
three. ADD INVITEES - Key email addresses for the group into the open field and click "ADD INVITEES." These electronic mail addresses volition announced in the "YOUR INVITEES" field. The box next to each email address must also exist checked for that person to receive their invitation.
four. ADD A Bulletin - To send a note with your Group Order invitation, type your message in the "COMMENTS OR INSTRUCTIONS" field.
5. Bank check Status - Yous will receive an electronic mail confirming that your Group Order has been started. Use the link in the electronic mail to admission your order and cheque the status. You tin also "Add more food" to manually enter additional items or orders.
6. Consummate & SUBMIT YOUR Social club - Click "REVIEW Society" or "CHECKOUT" to close your Group Society. Review the final summary screen with your society details and click "PLACE GROUP Guild" at the lesser of the review screen to submit your club to the store.
What are the options for payment on a Group Lodge?
There are ii options for paying for a Group Lodge:
1. "I'm feeling large; I've got the bill." Group Order administrator pays simply may ready a toll limit per person.
2. "Everybody is going Dutch." Each person pays individually with their preferred payment method - cash, credit carte du jour, or souvenir card.
How much fourth dimension in accelerate do I demand to place a Group Order?
You can place an guild for "as presently as possible," or you lot can schedule an order for up to 30 days in accelerate.
I lost my group order manager email and can't access the lodge, how can I check the status?
Log in to your business relationship. Bank check your Group Order condition in order history:
i. ORDER HISTORY - click Guild HISTORY link at the top of the screen.
two. Grouping Orders in progress will show at the elevation of your Order History.
I clicked "SEND INVITATIONS" and then realized I left someone out. Can I still add them to my Grouping Lodge?
Yes! You lot accept ii options.
1. Frontward the Group Order invitation email to the person. They can utilize the same Group Guild link to add their order. Nosotros recommend they type their proper noun in the "WHO WANTS IT" field in the sandwich option to marking the lodge as their ain.
two. As the Group Social club administrator, you can manually enter their social club into the organization earlier clicking on "YES" on the "Do you lot want to consummate this Group Lodge now?" banner.
I clicked "YES" on the "Do you want to complete this Group Order at present?" banner and then realized I demand to add someone. Tin can I all the same add them to the Grouping Society?
Yes! Y'all can click "Cancel" from the Review & Identify Order page to unlock the grouping social club. The group lodge will and so be reopened for additional contributions.
- How do I check the balance of my Jimmy John's gift menu?
Check Gift Bill of fare Balance
- Where can I buy souvenir cards?
Yous may buy JJ'southward gift cards at your local Jimmy John's store or online. Buy Souvenir Cards
- Terms & Weather condition
Delight click hither here to view our Terms & Conditions
- Privacy Policy
Please click hither to view our Privacy Policy
- How can I cancel my online order?
Call the store directly to abolish an social club submitted online or with the Jimmy John'due south app. The shop'due south phone number is listed in your order confirmation electronic mail.
- I received charges on my account, merely my order did non go through. What exercise I exercise?
The charge on your bill of fare is likely a preauthorization or pending charge. Unless yous receive a confirmation email, you lot volition non be charged for an attempted gild.
- Where is My Fave club and Repeat Club?
Nosotros're working to create a better online experience at JJ's, so nosotros launched some backside the scenes tech changes to our website and app on September 29th. Some features like My Faves and Repeat Order were reset. Create new versions and get fix to order with ease.
FREAKY FAST REWARDS®
- How do I get a Freaky Fast Rewards® fellow member?
Freaky Fast Rewards® requires a Jimmy John's Online Ordering account. Log in to add Freaky Fast Rewards® to your account or create an business relationship and bring together here!
- How does Freaky Fast Rewards® work?
The more than orders you identify, the more rewards you earn! Each guild placed using your Freaky Fast Rewards® account helps you earn surprise rewards. Check out the fine print here for more details.
- How do I earn a FREE viii" Sandwich?
Earn a gratis 8" sandwich later placing your showtime gild using Freaky Fast Rewards®! That includes any 8" Favorite, Original, or Plain Slim® for gratis! Sorry meat freaks, the 16" Giant, J.J. Gargantuan® and any additional add together-ons are not included.
- Why do you want to know my birthday?
We wanna party with you! Frequent Freakers™ may earn a surprise reward on their birthday!
- How do I make sure my order earns rewards in one case I sign upwardly?
As a rewards member, orders placed on the Jimmy John'due south app, online, over the phone, and in-shop tin can all be used to earn rewards. Make sure yous're logged into your Jimmy John'due south business relationship when ordering online or in the app. When ordering over the phone or in-shop, provide the phone number associated with your business relationship or tap your Freaky Fast Rewards® Pass in store! Sorry, purchases of JJ's gift cards don't earn Rewards.
- Where can I view my rewards?
To view available rewards, log into your Jimmy John's account online or in the Jimmy John's app. If you're visiting a Jimmy John'south eating place, cheque 'em out in your Apple Wallet™ or Google Wallet™ if yous take the Freaky Fast Reward® Pass. You lot can as well ask the Register Rockstar if you have whatever bachelor rewards.
- How do I redeem my Reward?
You can redeem at all participating locations when you club in-store, over the phone, on the app, and online. Redeem a advantage when ordering online or in the Jimmy John'southward app past clicking "Redeem" on the item at checkout, or from the Rewards tab. Redeem a advantage when ordering over the phone or within the restaurant past providing the phone number associated with your Freaky Fast Rewards® account, or by borer your Freaky Fast Rewards® Laissez passer.
- Do Rewards expire?
Yeah, each reward has an expiration date. Log in to your Jimmy John'due south account online or use the Jimmy John's app to view available rewards and see when your rewards expire.
- Can I tap to pay and use my Freaky Fast Rewards® pass at the same time?
Frequent Freakers™ rejoice, One Tap is here! You tin use Apple Pay® or Google Pay® along with the Freaky Fast Rewards® Pass in your digital wallet to redeem in one unmarried Tap and earn rewards.
- Do orders I've placed before I signed upwardly count towards rewards?
No, nosotros tin only be friends with benefits afterwards yous sign up.
- I accidentally ordered online or on the app as a guest. Does my guild still earn Rewards?
No dice, you must be logged in to earn Rewards when ordering online or on the app!
- Do Group Orders qualify for rewards?
You cannot redeem or earn rewards when placing Group Orders.
- If I forget to give my rewards number or checkout as a guest, tin can I add a missed visit with my receipt?
Unfortunately no. To become credit for a buy, yous must be logged in when ordering online or the app, or give us your phone number or tap your rewards pass in the shop.
- Can I transfer my rewards to others?
Distressing, your rewards tin can't exist transferred or sold to someone else
Google Pay and Google Wallet are trademarks of Google LLC. Apple Pay and Apple Wallet are trademarks of Apple Inc.
Source: https://www.jimmyjohns.com/contact-us/faqs/
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